Privacy Policy

---

BACKGROUND:

We understand that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Website and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our practice. Please read this Privacy Policy carefully and ensure that you understand it. You will be required to read and accept our Privacy notice and can have full access to this privacy policy on request when attending first appointment. If you do not accept and agree with this Privacy Policy, you must report this immediately to either our reception staff or treating physiotherapist.

Definitions and Interpretation 

In this Policy the following terms shall have the following meanings:  

“Account”

means an account required to access and/or use certain areas and features of Our practice;

“Our Practice”

means Leeds Physiotherapy and Pilates practice Ltd

“We/Us/Our”

means Leeds Physiotherapy and Pilates Practice Ltd a limited company registered in England under company number 08321362, whose registered address is 63 Aberford Road, Oulton, Leeds, West Yorkshire, LS26 8HS.

Information About Us

Leeds Physiotherapy and Pilates Practice Ltd trading a limited company registered in England under company number 08321362, whose registered address is 63 Aberford Road, Oulton, Leeds, West Yorkshire, LS26 8HS. 

Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Practice. It does not extend to any websites that are linked to from Our Practice (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

What Data Do We Collect?

The data we collect will be asked for you to voluntarily submit it, for example, when booking your first appointment. Depending upon your use of Our Practice, We may collect some or all of the following data to book your initial appointment, an explanation as to why we require the information is included:

Name: To identify you

Address: To identify you, especially in the event of someone with the same name

Date of birth: To identify you, for clinical reasons

Contact information: Such as email addresses and telephone numbers: We will only use your email address on request to email you exercises as agreed by your treating physiotherapist. Your telephone number is required to contact you regarding change of appointment

Financial information such as credit / debit card numbers: If you are claiming your treatment via an insurance company we request your card details for use to take your excess for treatment.

Please note all of the above data is kept securely and only accessible by your treating physiotherapist, managing director (Lyndsay Hirst/Adam Hirst) and receptionist. 

How Do We Use Your Data?

All personal data is stored securely in accordance with the principles of GDPR (which came into effect 25.05.18)

We use your data to provide the best possible products and services to you. This includes:

Providing and managing your Account;

Supplying Our products and services to you;

Responding to communications from you;

If you have opted in to receive marketing emails from us you will be added to our email newsletter

How and Where Do We Store Your Data?

We have a legal obligation to keep your records for a minimum of 8 years, however as a practice we have made the decision to keep your records indefinitely. The reason for this is in the case of a law case that would require evidence of your treatment. 

Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected. We collect paper records which are stored in a locked filing cabinet that only the physiotherapist and admin team have access to. Any electronic records we keep are on our practice management software 'Cliniko' which is password protected with only access from physiotherapist and admin.
Any additional letters etc may be stored on password protected cloud storage One Drive.

Do We Share Your Data?

In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.

What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.

In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

How Can You Control Your Data?

When you submit information via Our Practice, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and/or by managing your Account).

Your Right to Withhold Information

You may withhold information from us but please note this may affect your treatment. In order for us to best treat your problem we advise you supply us with all relevant information when asked to supply. This information will never be shared with anybody.

How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). We will under GDPR laws supply this information free of charge within one month via the subject access request form.  Please contact Us for more details at info@leeds-physio-pilates.co.uk, or using the contact details below in section 13. 

Contacting Us

If you have any questions or complaints regarding Our practice, please email Us info@leeds-physio-pilates.co.uk

Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on our privacy notice and you will be asked to sign your registration form to accept our privacy policy.