Physiotherapy, Yoga, Mindfulness and Pilates Classes in Leeds
We understand that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Website and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.
Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
means an account required to access and/or use certain areas and features of Our practice;
means Leeds Physiotherapy and Pilates practice Ltd
means Leeds Physiotherapy and Pilates Practice Ltd a limited company registered in England under company number 08321362, whose registered address is 63 Aberford Road, Oulton, Leeds, West Yorkshire, LS26 8HS.
Information About Us
Leeds Physiotherapy and Pilates Practice Ltd trading a limited company registered in England under company number 08321362, whose registered address is 63 Aberford Road, Oulton, Leeds, West Yorkshire, LS26 8HS.
Scope – What Does This Policy Cover?
What Data Do We Collect?
The data we collect will be asked for you to voluntarily submit it, for example, when booking your first appointment. Depending upon your use of Our Practice, We may collect some or all of the following data to book your initial appointment, an explanation as to why we require the information is included:
Name: To identify you
Address: To identify you, especially in the event of someone with the same name
Date of birth: To identify you, for clinical reasons
Contact information: Such as email addresses and telephone numbers: We will only use your email address on request to email you exercises as agreed by your treating physiotherapist. You telephone number is required to contact you regarding change of appointment
Financial information such as credit / debit card numbers: If you are claiming your treatment via an insurance company we request your card details for use to take your excess for treatment.
Please note all of the above data is kept securely and only accessible by your treating physiotherapist, managing director (Lyndsay Hirst/Adam Hirst) and receptionist.
How Do We Use Your Data?
All personal data is stored securely in accordance with the principles of GDPR (which came into effect 25.05.18)
We use your data to provide the best possible products and services to you. This includes:
Providing and managing your Account;
Supplying Our products and services to you;
Responding to communications from you;
If you have opted in to receive marketing emails from us you will be added to our email newsletter
How and Where Do We Store Your Data?
We have a legal obligation to keep your records for a minimum of 8 years, however as a practice we have made the decision to keep your records indefinitely. The reason for this is in the case of a law case that would require evidence of your treatment.
Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected. We collect paper records which are stored in a locked filing cabinet that only the physiotherapist and admin team have access to. Any electronic records we keep are on our practice management software 'Cliniko' which is password protected with only access from physiotherapist and admin.
Any additional letters etc may be stored on password protected cloud storage One Drive.
Do We Share Your Data?
In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.
What Happens If Our Business Changes Hands?
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
How Can You Control Your Data?
When you submit information via Our Practice, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and/or by managing your Account).
Your Right to Withhold Information
You may withhold information from us but please note this may affect your treatment. In order for us to best treat your problem we advise you supply us with all relevant information when asked to supply. This information will never be shared with anybody.
How Can You Access Your Data?
You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). We will under GDPR laws supply this information free of charge within one month via the subject access request form. Please contact Us for more details at email@example.com, or using the contact details below in section 13.
If you have any questions or complaints regarding Our practice, please email Us firstname.lastname@example.org